This is a difficult review to write as Tom and Art were great, helpful, understanding and bend over backwards to assist and get things right. They and the tiler were always on time, checked in beforehand and followed up, all in all they are good to deal with. The only downer was the backsplash tiler we were allocated. That's why I gave 3 starts. His work, in my mind, could have been better. A couple of tiles were slightly recessed due to the thinset thickeness. He started laying from one left side side but vertically the tiles were not in alignment. That should not be the case. Some of the grouting was poor. The finished product could have been better. He came back a second time to make good the recessed tiles and tidy up but we still have tiles that are not verticaly aligned. For many they will not notice but for me I know its there and its annoying.